Instruction about the right of withdrawal

The right of withdrawal

If the customer is consumer (german: Verbraucher) acc. to §13 German Civil Code (BGB), he can withdraw the distance contract (e.g. via buying online) within two weeks without giving reasons in written form (e.g. letter, email) or by reshipment of the articles. The time limit begins soonest with the receipt of the goods. In order not to exceed the withdrawal time limit the timely dispatch of the withdrawal or the goods is sufficient. The withdrawal has to be adressed to: or to the adress mentioned under legal notice on this website. The right of withdrawal does not exist when ordered goods were produced according to the special wishes of the customer and do not meet exactly the offers of the online shop.

consequences of withdrawal

In the case of an effective withdrawal repays as a consequence of the withdrawal the paid purchase price to the buyer. If the goods were already dispatched less postal charges for the shipment and after the goods were sent back to The goods must be send back at once. If the buyer cannot send them back completely or only partially or in a bad state, he must pay a compensation for this loss to According to German law the buyer must pay the reshipment if the delivered articles are in accordance to the ordered articles and if the price of the articles is not higher than Euro 40,- or if the price is higher but the buyer has not yet paid it completely or partly. Alternatively the reshipment is exempt from charges for the buyer. If goods are not send back within the legal admissible time, does not pay for the reshipment and does not assume the liability for loss or damages.